Refund policy

These terms apply to purchases made directly on agjewelco.com. Purchases through other platforms follow that platform’s policies.

Returns within 14 days

You can request a return within 14 days of receiving your item. Items must be unworn, unused, unaltered, and in their original condition and packaging. Submit a request through your customer account or contact us directly. Please wait for approval and return instructions before sending anything back.

Return shipping and fees

For change-of-mind or sizing returns, you are responsible for purchasing return shipping. We recommend using a tracked shipping service. Original shipping charges are not refundable. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Contact us as soon as you notice the issue. Include your order number, a description of the problem, and clear photos of the item and packaging. For a confirmed damaged, defective, or incorrect item, we’ll arrange a replacement or refund and cover any necessary return shipping. The unworn-condition requirement for change-of-mind returns does not prevent you from reporting a defect.

Refunds

For approved returns, we’ll issue your refund to the original payment method within 5 business days of receiving and inspecting the returned item. Your bank or payment provider may need additional time to post the refund.

Order cancellations

You can request a cancellation through your customer account while your order is unfulfilled. Please act as soon as possible. A request does not automatically cancel your order; we’ll review it and confirm the cancellation and full refund. If the cancellation option is unavailable, contact us immediately. Orders already handed over to the shipping carrier cannot be canceled.

Order changes

Contact us as soon as possible before your order ships. Include your order number and the changes you need. Changes depend on availability and may affect the total price. We’ll confirm whether we can make your requested changes. Updating an address in your customer profile does not change the address on an existing order.

How to contact us

Submit eligible return or cancellation requests through your customer account, or email AGjewelCo@gmail.com with your order number. You can also use our Contact Us form. Return addresses and instructions are provided after approval.

These terms do not limit your rights under applicable law.